PcTechForHire Computer Services

Some of the duties that PcTechForHire will be responsible for include:

• Helping clients with their technical issues, and keeping detailed notes about what was done, whether over the phone, remote support tools, or on-site
• Set up servers and desktops, as well as install applications and migrate client data, ensuring they’re comfortable with the new environment
• Troubleshooting Windows 7+, Windows Server 2008+, and network issues
• Configure routers, switches, printers and phone equipment
• Ensure client networks and computers are secure at all times
• Stay current with new and emerging technologies
• Attend sales meetings and training sessions as required
• Purchase equipment as required
• After hours on-call support
• Other duties as assigned

Soft Skills

Customer service experience:

• Superb phone communication
• Good at listening to and otherwise communicating with people
• Good at understanding technical computer issues
• Able to walk people through complex steps that they might not understand, while remaining patient, positive, and friendly
• Comfortable meeting with clients to better understand their technology issues, work on solutions, and recommend ways to improve systems
• Build lasting customer and coworkers relationships

Organizational skills:

• Able to prioritize multiple tasks when necessary
• Good attention to detail
• Good note taking / logging of activities
• Adaptability to changing priorities and take new direction when needed

Initiative & drive:

• Excellent problem solving skills, and keen on conquering challenges
• Works collaboratively with the rest of the team
• Can work independently but aren’t afraid to ask for help or learn new ways of doing things
• Willing to work outside of normal operating hours when required

Tech Skills

Desktop Support

• Migrating user profiles/data to new computers
• Removing viruses
• Setting up/troubleshooting printers
• Troubleshooting email issues
• Diagnosing and resolving error codes
• Hands-on familiarity with computer hardware
• Familiarity with programs like Outlook, QuickBooks, and other line-of-business applications

Server Support

• Microsoft Server operating systems
• Active Directory
• Exchange
• Remote Desktop Services

Network Support

• Network diagnostics
• DNS records
• VPN configurations
• Wi-Fi deployment/troubleshooting weak coverage areas
• Working with Linux command line
• Familiarity with Ubiquiti/Cisco/Sonic Wall products

VoIP Support

• Familiarity with Asterisk (Free PBX and similar)
• Familiarity with Bell & Aastra phones

Qualifications

• Have at 10+ years hands-on experience in a similar role
• Exhibit strength in above Soft Skills
• Strong knowledge of (most) above Tech Skills
• Have an insured vehicle and a valid driver’s license
• Will need to compensated travel outside of this region is to be expected